Hi! I’m Peter. I work as customer support for a video game that you’ve almost certainly heard about. Let’s call it WizardQuest for safety’s sake. There are different ways that customers can contact us, but I prefer responding to text chat, since if I’m honest I’m not very good on the phone. That’s not to say that I’m great at text chat either, but let’s not tear me all the way down just yet. There’s a bunch of things customers might choose to contact us about, whether it’s payment issues, they’re locked out of their account or problems in the game itself (our bosses really don’t like us helping with any of that last stuff, so it’s pretty much always…